WARNING: AzBox Premium HD Plus counterfeit units now being sold in the North American market!

Please be advised that counterfeit AzBox Premium HD Plus units are now being manufactured by several companies in China. These companies include but are not limited to:

Shenzhen Manruta Technology Co., Ltd., Shenzhen, Guandong, China
http://www.alibaba.com/product-gs/593696188/NEW_Azbox_Premium_HD_Plus_latest.html

Shenzhen Hua Gang Electronics Co., Ltd., Shenzhen, Guandong, China
http://www.alibaba.com/product-gs/565138497/AZbox_premium_hd_plus_az_box.html

Shenzhen Splendid Electronics And Plastics Co., Ltd.,Shenzhen, Guandong, China
http://www.alibaba.com/product-gs/526026809/DVB_S2_Azbox_premium_HD_plus.html

As genuine AzBox Premium HD Plus units were manufactured in Korea, all the above companies from China are producing AzBox clones. Shortly after these companies began producing counterfeit AzBox units, the following unauthorised AzBox retailers began to appear in the Canadian market.


Worldwide Satellites http://www.worldwidesatellites.com
7222 Torbram Rd. Unit 16, Mississauga, ON
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=1

GO Satellite http://www.gosatellite.com
B3-1410 Parkway Blvd #16, Coquiltlam, BC
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=2

Incredible Entertainment http://www.incrediblefta.com
106 - 13569 76th Ave., Surrey, BC
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=3

"watching-tv and accessories" eBay store http://myworld.ebay.ca/tv-watcher
eBay ID: tv-watcher - Gloucester, ON
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=4
Store now shut down by eBay

Research Electronics http://www.researchelectronic.com
100 Frobisher Dr. Unit # 12, Waterloo, ON
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=5

Please note that we are currently analysing AzBox counterfeit products sold by unauthorised retailers in collaboration with OpenSat Lda. and all subsequent firmware releases will include code in order to permanently disable these devices. Also, our newest AzBox products such as the AzBox miniMe are manufactured with a proprietary security dongle installed inside the unit which makes it impossible to counterfeit.

In order to avoid purchasing a counterfeit AzBox unit, we strongly recommend only purchasing AzBox products from authorised AzBox Canada dealers which are listed on our website at http://dealers.azbox.ca or from Rick's Satellite who is authorised for the U.S. market.

AzBox Canada remains committed in protecting the AzBox brand in the Canadian market by taking several measures up to and including legal action in collaboration with OpenSat Lda. against unauthorised usage of its AzBox trademark and preventing the sale of counterfeit units in the Canadian marketplace.

If you accidentally purchased an AzBox product from any unauthorised retailer listed above, please contact us and we will assist you in going after the unauthorised seller to try and get your money back!


Best regards,


PwrSurge
AzBox Canada
http://www.azbox.ca

"and all subsequent firmware releases will include code in order to permanently disable these devices"

Sincerely hope you don't disable legitimate products as some makers have done in the past.

I've never understood punishing the consumer for buying something. Go after the people selling them, YOU the manufacturer should know who is selling them legitimately and who isn't. Go after them. It is not our job as consumers to figure out what is or isn't a clone and who is or isn't illegitimately selling them. in fact why can't you buy from many manufacturers, Az included. Have to buy from someone else, who is an "authorized dealer". Who is one and who isn't. they don't update their sites very often etc. etc. Someone will sue them one day and win.

Good point, mountaineer. Why punish the consumer when the manufacturer claims to know who is making the clones. Go after the ones who are producing the illegitimate boxes. A few years ago I bought two boxes from a reputable dealer and they turned out to be clones. It was traced back to neat little scam but he was not in on it and was also a victim. As far as code that will disable these clones, I had a provider dish destroyed back when piracy was in full force and Bell TV issued an ECM. My legitimate sub box was fried and their response was, oh well. Haven't had a sub since. I still say it should be up to the manufacturers to go after to clone makers. hy not notify the feds and have the shipments stopped when they arrive in North America?

Quote:

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Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

Please be advised that counterfeit AzBox Premium HD Plus units are now being manufactured by several companies in China. These companies include but are not limited to:

HTML Code:

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"http://www.alibaba.com/product-gs/593696188/NEW_Azbox_Premium_HD_Plus_latest.html"]Shenzhen Manruta Technology Co., Ltd., Shenzhen, Guandong, China

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HTML Code:

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"http://www.alibaba.com/product-gs/565138497/AZbox_premium_hd_plus_az_box.html"]Shenzhen Hua Gang Electronics Co., Ltd., Shenzhen, Guandong, China

---

HTML Code:

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"http://www.alibaba.com/product-gs/526026809/DVB_S2_Azbox_premium_HD_plus.html"]Shenzhen Splendid Electronics And Plastics Co., Ltd.,Shenzhen, Guandong, China

---

As genuine AzBox Premium HD Plus units were manufactured in Korea, all the above companies from China are producing AzBox clones. Shortly after these companies began producing counterfeit AzBox units, the following

HTML Code:

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"http://unauthorised.azbox.ca"]

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unauthorised AzBox retailers began to appear in the Canadian market.

HTML Code:

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"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=1"]Worldwide Satellites [B]http://www.worldwidesatellites.com[/B]

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7222 Torbram Rd. Unit 16, Mississauga, ON

HTML Code:

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"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=2"]GO Satellite [B]http://www.gosatellite.com[/B]

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B3-1410 Parkway Blvd #16, Coquiltlam, BC

HTML Code:

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"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=3"]

---

Incredible Entertainment [Only registered and activated users can see links. Click Here To Register...]
106 - 13569 76th Ave., Surrey, BC

HTML Code:

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"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=4"]"watching-tv and accessories" eBay store

---

[Only registered and activated users can see links. Click Here To Register...]
eBay ID: tv-watcher - Gloucester, ON
Store now shut down by eBay

HTML Code:

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"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=4"]Research Electronics

---

[Only registered and activated users can see links. Click Here To Register...]
100 Frobisher Dr. Unit # 12, Waterloo, ON

Please note that we are currently analysing AzBox counterfeit products sold by unauthorised retailers in collaboration with OpenSat Lda. and all subsequent firmware releases will include code in order to permanently disable these devices. Also, our newest AzBox products such as the AzBox miniMe are manufactured with a proprietary security dongle installed inside the unit which makes it impossible to counterfeit.

In order to avoid purchasing a counterfeit AzBox unit, we strongly recommend only purchasing AzBox products from

HTML Code:

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"http://dealers.azbox.ca"]authorised AzBox Canada dealers

---

or from Rick's Satellite who is authorised for the U.S. market.

AzBox Canada remains committed in protecting the AzBox brand in the Canadian market by taking several measures up to and including legal action in collaboration with OpenSat Lda. against unauthorised usage of its AzBox trademark and preventing the sale of counterfeit units in the Canadian marketplace.

If you accidentally purchased an AzBox product from any unauthorised retailer listed above,

HTML Code:

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"http://www.azbox.ca/cfm/azbox/contact.cfm"]

---

please contact us and we will assist you in going after the unauthorised seller to try and get your money back!


Best regards,


PwrSurge
AzBox Canada

---

Do me a favour for your future posts, please enclose all live links.

Quote:

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Originally Posted by Costactc [Only registered and activated users can see links. Click Here To Register...]

Do me a favour for your future posts, please enclose all live links.

---

Sorry, was not aware that live links are not allowed here. I have just edited my post again and removed all live links.


Best regards,


PwrSurge
AzBox Canada

Live links leading to site forums are permitted.

Quote:

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Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

Sorry, was not aware that live links are not allowed here. I have just edited my post again and removed all live links.


Best regards,


PwrSurge
AzBox Canada

---

Thank you and good info to know about peeps looking to invest in an azbox.

Quote:

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Originally Posted by Costactc [Only registered and activated users can see links. Click Here To Register...]

Thank you and good info to know about peeps looking to invest in an azbox.

---

Thank you but I believe the edited post still needs to be approved again.


Best regards,

PwrSurge
AzBox Canada

I didn't realise that it was still being moderated, all good now.

Quote:

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Originally Posted by mountaineer [Only registered and activated users can see links. Click Here To Register...]

I've never understood punishing the consumer for buying something. Go after the people selling them, YOU the manufacturer should know who is selling them legitimately and who isn't. Go after them. It is not our job as consumers to figure out what is or isn't a clone and who is or isn't illegitimately selling them. in fact why can't you buy from many manufacturers, Az included. Have to buy from someone else, who is an "authorized dealer". Who is one and who isn't. they don't update their sites very often etc. etc. Someone will sue them one day and win.

---

We are taking action against the unauthorised retailers selling them but regardless, we need to ensure that their customers can't take advantage of the technical support, firmware updates and warranty provided by AzBox Canada in collaboration with OpenSat Lda. for the Canadian market. As you know, there is a cost to provide these services and the only source of revenue to fund these comes from genuine receiver sales via authorised AzBox dealers.

Unauthorised AzBox clone manufacturers and dealers selling counterfeit products don't contribute at all, financially or otherwise, in order to support and further develop the AzBox brand and are essentially stealing from OpenSat and authorised distributors such as AzBox Canada since these units are using our firmware. If everyone purchased clones instead of authentic units, we would no longer have enough revenue to pay our software developers and firmware updates would cease.

Regardless of this, we fully agree that it's not the consumer's fault that they were misled in purchasing a clone unit which is why we are assisting anyone who purchased a counterfeit unit by providing a full 10 page report analysing pictures of their counterfeit unit with pictures of a reference authentic unit. The consumer can then use this report to file a claim with their credit card company to get their money back and or the authorities as the item purchased was not as described. (i.e. fraud as the clone sellers are advertising their units as authentic when they are clearly not).

Once the outcome of their claim is known, we then arrange for a discounted genuine unit from an authorised AzBox Canada dealer of either 20% off the regular price or 50% off the regular price if the consumer forfeits their counterfeit unit to AzBox Canada. Some credit card companies require the counterfeit unit to be shipped back to the seller even if they already refused to provide any sort of refund which is why we first have to wait for each claim's outcome before being able to provide a replacement genuine unit.

In order to ensure that you are purchasing an authentic AzBox unit in Canada, you may always check our website at [Only registered and activated users can see links. Click Here To Register...] which contains a current listing of authorised dealers. Furthermore, we have recently created a dynamic logo which can be embedded besides each AzBox product sold online in order to confirm the status of each authorised dealer.


Best regards,

PwrSurge
AzBox Canada

By counterfeit you mean what?

Actual AzBox product overruns made at the same factory or all out counterfeit copies made elsewhere with different parts, firmware, software, etc?

Most of the time it turns out to be the actual product made with all the same parts and software at the contracted factory in China, then moved to unauthorized sellers.

This happens all the time.

You usually only see big dollar items being copied outright, with the rest being the real deal.

I think there is some good information here. IMO, the majority of what I have read in this thread is not a good idea. Let me explain why.

(1) Somebody produces a receiver which gets copied or cloned.
(2) A clone kill firmware is released to destroy the copied or cloned receivers.
(3) AzBox receivers that are copied or cloned are adversely affected, including some genuine AzBox receivers being disabled by the clone kill firmware.

The clone kill firmware is the way things were done years ago. Is this the best AzBox can do?
Why not tighten up how the firmware is distributed? The AzBox could be updated over the internet or over a satellite as other developers have done.
Why try to destroy a receiver? The anti-clone firmware could be designed to not run except in genuine or designated receivers.

Post some evidence:
All I have seen so far in this thread is one salesman saying not to buy from another salesman. I have yet to see the first clone picture posted here.
Where are ALL the pictures of the clones and where are the pictures of genuine receivers so people can compare them now?
Where is any evidence at all? Be fair and post some evidence instead of just posting a list of distributors and saying they are the bad guys!

I do not support clones, and as far as I know, I do not own any clones.
A few years ago, I had a genuine receiver with all of the correct manufacturer markings that was disabled by anti-clone firmware. How would you feel if that happened to you?

IMO, trying to destroy a piece of equipment that you did not pay for does not make any sense. This clone kill firmware may end up hurting AzBox more than it hurts the illegal receivers. Especially if the illegal receivers produce a way to recover a disabled receiver. EB

Quote:

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Originally Posted by hags [Only registered and activated users can see links. Click Here To Register...]

By counterfeit you mean what?

Actual AzBox product overruns made at the same factory or all out counterfeit copies made elsewhere with different parts, firmware, software, etc?

Most of the time it turns out to be the actual product made with all the same parts and software at the contracted factory in China, then moved to unauthorized sellers.

This happens all the time.

You usually only see big dollar items being copied outright, with the rest being the real deal.

---

As per our advisory, by counterfeit we are talking about the AzBox Premium HD Plus being manufactured by several factories in Shenzhen, China which is considered as the clone capital of the world. Lower quality parts are used on these devices and external and internal physical differences are clearly visible when comparing with an authentic unit. However, the units are designed to use the same software as original AzBox products so they do appear legitimate to the untrained eye.

On the other hand, genuine AzBox Premium HD Plus units are made in Korea and NOT China. We already analysed a fair amount of the counterfeit units sold by unauthorised retailers and we were able to see differences on every single one of them within 5 seconds when comparing with an authentic unit.


Best regards,

PwrSurge
AzBox Canada

Mr. Power Surge,

I bought one of your genuine miniMe receivers from Dr. Sat after reading numerous posts from you stating it was customized for N.A., did not have any of the problems of the ME, and was ready to go right out of the box. This was not true, the mimiMe was riddled with problems. All you did was post work arounds, but no fixes. All of your effort and work to attack clones should be put toward fixing the receivers instead of breaking them.

Quote:

---

Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

As per our advisory, by counterfeit we are talking about the AzBox Premium HD Plus being manufactured by several factories in Shenzhen, China which is considered as the clone capital of the world. Lower quality parts are used on these devices and external and internal physical differences are clearly visible when comparing with an authentic unit. However, the units are designed to use the same software as original AzBox products so they do appear legitimate to the untrained eye.

On the other hand, genuine AzBox Premium HD Plus units are made in Korea and NOT China. We already analysed a fair amount of the counterfeit units sold by unauthorised retailers and we were able to see differences on every single one of them within 5 seconds when comparing with an authentic unit.


Best regards,

PwrSurge
AzBox Canada

---

Well, thanks, that certainly clears it up.

Quote:

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Originally Posted by hags [Only registered and activated users can see links. Click Here To Register...]

Well, thanks, that certainly clears it up.

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Yaa Sure does...lol

Questions have been asked in this thread and no reply of proof,, he said she said.

Where's the beef PW ?

I think many have follow up questions should you choose to reply. Including myself.

Wow Just the az box mini me importer drama of his box getting cloned according this person here at legit aka powrsg of the real north amercian approved official special editon of the az box Canada mini me is warning us not to buy this box elsewhere cause it might be a cheap clone !

thanks for warning us at legit BUT after pixl PAID for your imported mini me maybe its not even worth the price of eggs in china even to talk about clones cause if the original does not live up to a good pixl review then who cares if they make clones of a crapy box!

I might take advantage of a free and open forum such as this to post pics and technical descriptions/discrepancies between real and clone units.

This has been done countless times with audio products at various websites.

Also, memos, bulletins, and product notices have been posted.

As far as killware, how do you know who has bought a clone willingly or unwillingly?

I'm not defending the grey market but I'd hold you personally responsible if you disabled a unit I purchased

Seems like the proper legal and diplomatic channels need to be utilized.

Quote:

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Originally Posted by ViP3R [Only registered and activated users can see links. Click Here To Register...]

Yaa Sure does...lol

Questions have been asked in this thread and no reply of proof,, he said she said.

Where's the beef PW ?

I think many have follow up questions should you choose to reply. Including myself.

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I was trying to come across as tongue in cheek w/o getting rude.

If there are in fact clones that are so distinguishable from the real deal let's see them side by side as a service to your customers as well as others.

Otherwise I get what people are saying, someone maybe wants to be the sole source for these units.

Quote:

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Originally Posted by hags [Only registered and activated users can see links. Click Here To Register...]

I was trying to come across as tongue in cheek w/o getting rude.

If there are in fact clones that are so distinguishable from the real deal let's see them side by side as a service to your customers as well as others.

Otherwise I get what people are saying, someone maybe wants to be the sole source for these units.

---

Oh, Yes I recognized the sarcasm of your post right away..and appreciated it.

PW should understand that killing someone elses property may and should make him liable for the cost of the box to the person who bought an AZ not knowing if it was a clone or not.

Does he really think that when he kills someones box and offers a small discount for a genuine, that those people would actually buy something from him/drsat ?

There are other way's to secure your firmware rather than hurting innocent users that had no idea that they had a clone/ if they did.

As other have posted, concentrate on fixing issues!

If we don't see proof or some solid evidence and explanation here then this will be closed as nothing more than a sales pitch or rumor.

Quote:

---

Originally Posted by el bandido [Only registered and activated users can see links. Click Here To Register...]

I think there is some good information here. IMO, the majority of what I have read in this thread is not a good idea. Let me explain why.

(1) Somebody produces a receiver which gets copied or cloned.
(2) A clone kill firmware is released to destroy the copied or cloned receivers.
(3) AzBox receivers that are copied or cloned are adversely affected, including some genuine AzBox receivers being disabled by the clone kill firmware.

The clone kill firmware is the way things were done years ago. Is this the best AzBox can do?
Why not tighten up how the firmware is distributed? The AzBox could be updated over the internet or over a satellite as other developers have done.
Why try to destroy a receiver? The anti-clone firmware could be designed to not run except in genuine or designated receivers.

Post some evidence:
All I have seen so far in this thread is one salesman saying not to buy from another salesman. I have yet to see the first clone picture posted here.
Where are ALL the pictures of the clones and where are the pictures of genuine receivers so people can compare them now?
Where is any evidence at all? Be fair and post some evidence instead of just posting a list of distributors and saying they are the bad guys!

I do not support clones, and as far as I know, I do not own any clones.
A few years ago, I had a genuine receiver with all of the correct manufacturer markings that was disabled by anti-clone firmware. How would you feel if that happened to you?

IMO, trying to destroy a piece of equipment that you did not pay for does not make any sense. This clone kill firmware may end up hurting AzBox more than it hurts the illegal receivers. Especially if the illegal receivers produce a way to recover a disabled receiver. EB

---

We perfectly understand everyone's concerns about potentially impacting genuine AzBox units as well which is why new firmware updates will only disable clones if they can be identified 100% via software. At this moment, we are still analysing a counterfeit unit internally and if we are unable to find a 100% accurate way of identifying it via software, we will simply display an alert message to the user and prevent certain components from being used instead.

Distributing the firmware via a secure site won't do much as someone will eventually upload the firmware on one of those free file sharing websites if they are forced to create an account before being able to download the update. Having online only updates also is not an option as not everyone has their box connected to the Internet or even have Internet access where the receiver is being used.

Please note that AzBox Canada is the exclusive authorised distributor of AzBox products for the Canadian market and does NOT sell directly to the consumer but via its authorised dealers. We decided not to release a public document outlining all the differences between the Premium HD Plus clone v.s. authentic units like OpenSat did in the past with the Premium HD (non-plus) clones because it would allow the company importing these clones to get their Chinese factory to fix the identified differences and make it harder to identify these in the future. However, we do fully outline all these differences in a customised detailed analysis report for each person who was a victim in purchasing one of these counterfeit units once they contact us.

Regardless, we do understand that some people want to see evidence or are simply curious so we will post the most obvious difference between an AzBox Premium HD Plus authentic unit and a clone which is the layout of the ventilation holes on the top cover above the tuner cards.

[Only registered and activated users can see links. Click Here To Register...]
Counterfeit unit --------------- Reference authentic unit

[Only registered and activated users can see links. Click Here To Register...]
Counterfeit unit --------------- Reference authentic unit

As you can see with these images, the clone unit clearly has differences with the layout of ventilation holes on the top cover
above the tuners. The reference authentic unit on the right only has two parallel columns of 16 holes each while the clone unit on the left has three parallel columns, the first one with 16 holes and the last two with only 6 holes each.



Best regards,

PwrSurge
AzBox Canada

Looks like the clone has better ventilation. Maybe you should copy it into your genuine version.

Quote:

---

Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

We perfectly understand everyone's concerns about potentially impacting genuine AzBox units as well which is why new firmware updates will only disable clones if they can be identified 100% via software. At this moment, we are still analysing a counterfeit unit internally and if we are unable to find a 100% accurate way of identifying it via software, we will simply display an alert message to the user and prevent certain components from being used instead.

Distributing the firmware via a secure site won't do much as someone will eventually upload the firmware on one of those free file sharing websites if they are forced to create an account before being able to download the update. Having online only updates also is not an option as not everyone has their box connected to the Internet or even have Internet access where the receiver is being used.

Please note that AzBox Canada is the exclusive authorised distributor of AzBox products for the Canadian market and does NOT sell directly to the consumer but via its authorised dealers. We decided not to release a public document outlining all the differences between the Premium HD Plus clone v.s. authentic units like OpenSat did in the past with the Premium HD (non-plus) clones because it would allow the company importing these clones to get their Chinese factory to fix the identified differences and make it harder to identify these in the future. However, we do fully outline all these differences in a customised detailed analysis report for each person who was a victim in purchasing one of these counterfeit units once they contact us.

Regardless, we do understand that some people want to see evidence or are simply curious so we will post the most obvious difference between an AzBox Premium HD Plus authentic unit and a clone which is the layout of the ventilation holes on the top cover above the tuner cards.

[Only registered and activated users can see links. Click Here To Register...]
Counterfeit unit --------------- Reference authentic unit

[Only registered and activated users can see links. Click Here To Register...]
Counterfeit unit --------------- Reference authentic unit

As you can see with these images, the clone unit clearly has differences with the layout of ventilation holes on the top cover
above the tuners. The reference authentic unit on the right only has two parallel columns of 16 holes each while the clone unit on the left has three parallel columns, the first one with 16 holes and the last two with only 6 holes each.



Best regards,

PwrSurge
AzBox Canada

---

I don't see any proof of clones here apart from some holes in a case for ventilation, and you have accused some web stores in this thread with zero proof that they are selling clones.

We at Legit do not condone clones to be clear.

In saying that, since you have stated the next firmware will possibly contain a kill code or message..

I would advise all Azbox owners to stay with their current firmware...Simply do Not update...as the new firmware will NOT fix any issues of your box...but perhaps harm or KILL the box you payed hard earned money for.

Quote:

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Originally Posted by Pixl [Only registered and activated users can see links. Click Here To Register...]

Looks like the clone has better ventilation.

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Actually it doesn't. The ventilation holes are supposed to be right on top of the two tuner slots as the tuners can get hot when in use. The counterfeit version only has proper ventilation holes above one of the two tuner slots.


Regards,

PwrSurge
AzBox Canada

Quote:

---

Originally Posted by ViP3R [Only registered and activated users can see links. Click Here To Register...]

I don't see any proof of clones here apart from some holes in a case for ventilation, and you have accused some web stores in this thread with zero proof that they are selling clones.

---

As stated, there are other differences as well but we won't post them publicly in order to avoid them being corrected in the next clone version.
In addition to the physical differences, the serial number of each counterfeit unit being analysed was checked with OpenSat who confirmed that they are invalid.

If you look at any genuine AzBox Premium HD Plus unit, I can guarantee you that you won't be able to find one with the ventilation holes like the counterfeit units have.


Regards,


PwrSurge
AzBox Canada

Quote:

---

Originally Posted by ViP3R [Only registered and activated users can see links. Click Here To Register...]

I would advise all Azbox owners to stay with their current firmware...Simply do Not update...as the new firmware will NOT fix any issues of your box...but perhaps harm or KILL the box you payed hard earned money for.

---

This should NOT be a concern as we will thoroughly test the new firmware on a variety of units before releasing it. If it ever occurs that the new firmware causes issues on a genuine unit, we at AzBox Canada will repair or replace the unit FREE OF CHARGE INCLUDING SHIPPING, regardless of warranty status or where the unit was purchased from.


Best regards,

PwrSurge
AzBox Canada

Quote:

---

Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

As stated, there are other differences as well but we won't post them publicly in order to avoid these differences being corrected in the next clone version.
In addition to the physical differences, the serial number of each counterfeit unit being analysed was checked with OpenSat who confirmed that they are invalid.

If you look at any genuine AzBox Premium HD Plus unit, I can guarantee you that you won't be able to find one with the ventilation holes like the counterfeit units have.


Regards,


PwrSurge
AzBox Canada

---

I understand that..and as stated there are other ways, such as securing your firmware properly. Rather than trying to kill a box that may well be very legit..parden the pun..

And if you are not willing to show all the proof, then you should not be pointing out stores with the lack of it.

I understand you are trying to protect your Brand in Canada.. but it should be done the proper way, otherwise the Azbox name will suffer from this.

Hey Mr Power Surge,

Since you are on this board tonight, how about explaining what I asked earlier in the thread. You seem to have skipped over it.

Quote:

---

Originally Posted by Pixl [Only registered and activated users can see links. Click Here To Register...]

Mr. Power Surge,

I bought one of your genuine miniMe receivers from Dr. Sat after reading numerous posts from you stating it was customized for N.A., did not have any of the problems of the ME, and was ready to go right out of the box. This was not true, the mimiMe was riddled with problems. All you did was post work arounds, but no fixes. All of your effort and work to attack clones should be put toward fixing the receivers instead of breaking them.

---

You promised the miniMe would work out of the box.
You promised the issues would be fixed.
You promise a lot, but don't deliver.

Quote:

---

Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

This should NOT be a concern as we will thoroughly test the new firmware on a variety of units before releasing it. If it ever occurs that the new firmware causes issues on a genuine unit, we at AzBox Canada will repair or replace the unit FREE OF CHARGE INCLUDING SHIPPING, regardless of warranty status or where the unit was purchased from.


Best regards,

PwrSurge
AzBox Canada

---

That's all well and good,, but this will not help innocent people who have bought a clone unknown to them and now have a dead box.

Quote:

---

Originally Posted by Pixl [Only registered and activated users can see links. Click Here To Register...]

Hey Mr Power Surge,

Since you are on this board tonight, how about explaining what I asked earlier in the thread. You seem to have skipped over it.



You promised the miniMe would work out of the box.
You promised the issues would be fixed.
You promise a lot, but don't deliver.

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Our dealers have sold several miniMe American Edition units and have generally received positive feedback from their customers. It does work out of the box for North American use as long as it is properly configured. The only systems it won't work with at the moment are those using bandstacked LNBF's which we publicly stated in the review we did on another discussion forum before the unit was even launched so there should be no surprises there. However, we will be adding support for bandstacked LNBF's in the near future with a firmware update.

Since we released the miniMe back in late November of last year, we have released 4 firmware updates so far (i.e. versions 1.10, 1.15, 1.17 and 1.20) which means an average of two firmware updates per month so far for the miniMe. This is pretty good considering the fact that we also had to deal with the Premium HD Plus clones issue and had the Christmas holidays during the same time period. As you know, there is no receiver out there in the market which was released with perfect firmware from day one but we at AzBox Canada are committed in bringing the very best FTA receiver for hobbyists in the North American market.


Best regards,

PwrSurge
AzBox Canada

Quote:

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Originally Posted by ViP3R [Only registered and activated users can see links. Click Here To Register...]

That's all well and good,, but this will not help innocent people who have bought a clone unknown to them and now have a dead box.

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As stated, we are assisting victims who got tricked into purchasing a clone in getting their money back through various means such as filing a fraud complaint with their credit card company. Fortunately, all the victims who contacted us so far used their credit card to purchase the counterfeit unit and some of them even already got their money back from their credit card company. This is the easiest way for full restitution but there is a time limit that people have to file a complaint like this (usually 6 months) which is why it's important that anyone who suspects having purchased an AzBox clone get in touch with us ASAP in order to get their unit analysed.


Best regards,

PwrSurge
AzBox Canada

Quote:

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Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

As stated, there are other differences as well but we won't post them publicly in order to avoid them being corrected in the next clone version.
In addition to the physical differences, the serial number of each counterfeit unit being analysed was checked with OpenSat who confirmed that they are invalid.

If you look at any genuine AzBox Premium HD Plus unit, I can guarantee you that you won't be able to find one with the ventilation holes like the counterfeit units have.


Regards,


PwrSurge
AzBox Canada

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Uh, how are they cloning these units at all if they haven't gotten there hands on a "legitimate" unit?

Also, any counterfeiter could purchase a unit to copy.

By not releasing any info you are, again, going after the end user who will probably go out and purchase another clone.

I was seriously considering an AzBox product for 4:2:2, the Premium Plus I think . After reading this thread and searching online I wouldn't get involved with any of this nonsense surrounding AzBox.

Follow the appropriate legal and diplomatic channels like others do.

If you're spending this much time on something like this, in such a manner, who is promoting, selling and servicing your product?

Quote:

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Originally Posted by pwrsurge [Only registered and activated users can see links. Click Here To Register...]

As stated, we are assisting victims who got tricked into purchasing a clone in getting their money back through various means such as filing a fraud complaint with their credit card company. Fortunately, all the victims who contacted us so far used their credit card to purchase the counterfeit unit and some of them even already got their money back from their credit card company. This is the easiest way for full restitution but there is a time limit that people have to file a complaint like this (usually 6 months) which is why it's important that anyone who suspects having purchased an AzBox clone get in touch with us ASAP in order to get their unit analysed.


Best regards,

PwrSurge
AzBox Canada

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With limited sales answers like this, it's plain to see why we have very few azbox discussions or members who own one or want to own one here at LegitFTA.

4:2:2 is the only claim to fame of this overpriced box, you may state we have put out x amount of files in a certain time period, but IF they don't fix what needs fixed it's all smoke and mirrors.

See the attached pdf for your consideration. since you did not want to..

WorldWideSatellites is finally responding to these false accusations. We want to clear the air, all our AZbox premium HD Plus are 100% original. A particular Retail Vendor is bashing Canadian dealers in order to gain more sales themselves. This is a dirty business strategy and currently were pursuing legal action against this individual. To read more details check out Rick Caylor Forum or worldwidesatellites blog.


Regards,


WorldWideSatellites

Glad to see this getting cleared up. So is Worldwidesatellites purchasing their units from Rick?

Quote:

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Originally Posted by x302 [Only registered and activated users can see links. Click Here To Register...]

Glad to see this getting cleared up. So is Worldwidesatellites purchasing their units from Rick?

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Yes, all our stock is coming from Rick Caylor.

"Rick Caylor is a stand up individual and conducts a very professional business. WorldWideSatellites was referred to Rick Caylor from Azbox.com early 2012. From the first transaction to our most recent transaction the service has always been top notch. Fast Shipping, Helpful for technical issues, Installs latest stable factory firmware prior to shipping, Pre-tests each box prior to shipping and provides a master list of serial numbers on each invoice. We don’t get this type of service from any other supplier. We’ve purchased all our Azboxes from Rick Caylor and have no doubts about its authenticity."

Ooops, clicked one too many there, sorry.

ok i had not seen this, after reading all this, i will say this to opensat, DO NOT KILL THE CLONED RECIVERS, you can setup the firmware
so it dont load on a cloned reciver and you will have no problem with me, if you kill the cloned recivers then we have a problem, i will find
and remove your clone kill code and i will post a how to recover the cloned reciver.
YOU KNOW WHO I AM AND YOU KNOW I CAN AND WILL.
thanks