let me give you a little info ,first of all I am not just a user,I owned and operated a satellite & computer sales and repair shop for 14 years in the US Columbus, Ohio. I used a skybox s9,s10,s11 epromupgrader, and AZ loader and a pansat loader. I used factory files . I ask for help because I have done all the normal restoring process. My total years working with satellite and computers are about 25 years. The loaders takes the file loades it than burns to flash memory. Yes I reset the box when loading the file to flash. Yes I check boot loader.