WARNING: AzBox Premium HD Plus counterfeit units now being sold in the North American market!

[pwrsurge]

Please be advised that counterfeit AzBox Premium HD Plus units are now being manufactured by several companies in China. These companies include but are not limited to:

Shenzhen Manruta Technology Co., Ltd., Shenzhen, Guandong, China
http://www.alibaba.com/product-gs/593696188/NEW_Azbox_Premium_HD_Plus_latest.html

Shenzhen Hua Gang Electronics Co., Ltd., Shenzhen, Guandong, China
http://www.alibaba.com/product-gs/565138497/AZbox_premium_hd_plus_az_box.html

Shenzhen Splendid Electronics And Plastics Co., Ltd.,Shenzhen, Guandong, China
http://www.alibaba.com/product-gs/526026809/DVB_S2_Azbox_premium_HD_plus.html

As genuine AzBox Premium HD Plus units were manufactured in Korea, all the above companies from China are producing AzBox clones. Shortly after these companies began producing counterfeit AzBox units, the following unauthorised AzBox retailers began to appear in the Canadian market.


Worldwide Satellites http://www.worldwidesatellites.com
7222 Torbram Rd. Unit 16, Mississauga, ON
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=1

GO Satellite http://www.gosatellite.com
B3-1410 Parkway Blvd #16, Coquiltlam, BC
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=2

Incredible Entertainment http://www.incrediblefta.com
106 - 13569 76th Ave., Surrey, BC
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=3

"watching-tv and accessories" eBay store http://myworld.ebay.ca/tv-watcher
eBay ID: tv-watcher - Gloucester, ON
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=4
Store now shut down by eBay

Research Electronics http://www.researchelectronic.com
100 Frobisher Dr. Unit # 12, Waterloo, ON
Unauthorised retailer report: http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=5

Please note that we are currently analysing AzBox counterfeit products sold by unauthorised retailers in collaboration with OpenSat Lda. and all subsequent firmware releases will include code in order to permanently disable these devices. Also, our newest AzBox products such as the AzBox miniMe are manufactured with a proprietary security dongle installed inside the unit which makes it impossible to counterfeit.

In order to avoid purchasing a counterfeit AzBox unit, we strongly recommend only purchasing AzBox products from authorised AzBox Canada dealers which are listed on our website at http://dealers.azbox.ca or from Rick's Satellite who is authorised for the U.S. market.

AzBox Canada remains committed in protecting the AzBox brand in the Canadian market by taking several measures up to and including legal action in collaboration with OpenSat Lda. against unauthorised usage of its AzBox trademark and preventing the sale of counterfeit units in the Canadian marketplace.

If you accidentally purchased an AzBox product from any unauthorised retailer listed above, please contact us and we will assist you in going after the unauthorised seller to try and get your money back!


Best regards,


PwrSurge
AzBox Canada
http://www.azbox.ca

[eastof111]

"and all subsequent firmware releases will include code in order to permanently disable these devices"

Sincerely hope you don't disable legitimate products as some makers have done in the past.

[mountaineer]

I've never understood punishing the consumer for buying something. Go after the people selling them, YOU the manufacturer should know who is selling them legitimately and who isn't. Go after them. It is not our job as consumers to figure out what is or isn't a clone and who is or isn't illegitimately selling them. in fact why can't you buy from many manufacturers, Az included. Have to buy from someone else, who is an "authorized dealer". Who is one and who isn't. they don't update their sites very often etc. etc. Someone will sue them one day and win.

[pwrsurge]

I've never understood punishing the consumer for buying something. Go after the people selling them, YOU the manufacturer should know who is selling them legitimately and who isn't. Go after them. It is not our job as consumers to figure out what is or isn't a clone and who is or isn't illegitimately selling them. in fact why can't you buy from many manufacturers, Az included. Have to buy from someone else, who is an "authorized dealer". Who is one and who isn't. they don't update their sites very often etc. etc. Someone will sue them one day and win.

We are taking action against the unauthorised retailers selling them but regardless, we need to ensure that their customers can't take advantage of the technical support, firmware updates and warranty provided by AzBox Canada in collaboration with OpenSat Lda. for the Canadian market. As you know, there is a cost to provide these services and the only source of revenue to fund these comes from genuine receiver sales via authorised AzBox dealers.

Unauthorised AzBox clone manufacturers and dealers selling counterfeit products don't contribute at all, financially or otherwise, in order to support and further develop the AzBox brand and are essentially stealing from OpenSat and authorised distributors such as AzBox Canada since these units are using our firmware. If everyone purchased clones instead of authentic units, we would no longer have enough revenue to pay our software developers and firmware updates would cease.

Regardless of this, we fully agree that it's not the consumer's fault that they were misled in purchasing a clone unit which is why we are assisting anyone who purchased a counterfeit unit by providing a full 10 page report analysing pictures of their counterfeit unit with pictures of a reference authentic unit. The consumer can then use this report to file a claim with their credit card company to get their money back and or the authorities as the item purchased was not as described. (i.e. fraud as the clone sellers are advertising their units as authentic when they are clearly not).

Once the outcome of their claim is known, we then arrange for a discounted genuine unit from an authorised AzBox Canada dealer of either 20% off the regular price or 50% off the regular price if the consumer forfeits their counterfeit unit to AzBox Canada. Some credit card companies require the counterfeit unit to be shipped back to the seller even if they already refused to provide any sort of refund which is why we first have to wait for each claim's outcome before being able to provide a replacement genuine unit.

In order to ensure that you are purchasing an authentic AzBox unit in Canada, you may always check our website at [Only registered and activated users can see links. ] which contains a current listing of authorised dealers. Furthermore, we have recently created a dynamic logo which can be embedded besides each AzBox product sold online in order to confirm the status of each authorised dealer.


Best regards,

PwrSurge
AzBox Canada

[hags]

By counterfeit you mean what?

Actual AzBox product overruns made at the same factory or all out counterfeit copies made elsewhere with different parts, firmware, software, etc?

Most of the time it turns out to be the actual product made with all the same parts and software at the contracted factory in China, then moved to unauthorized sellers.

This happens all the time.

You usually only see big dollar items being copied outright, with the rest being the real deal.

[pwrsurge]

By counterfeit you mean what?

Actual AzBox product overruns made at the same factory or all out counterfeit copies made elsewhere with different parts, firmware, software, etc?

Most of the time it turns out to be the actual product made with all the same parts and software at the contracted factory in China, then moved to unauthorized sellers.

This happens all the time.

You usually only see big dollar items being copied outright, with the rest being the real deal.

As per our advisory, by counterfeit we are talking about the AzBox Premium HD Plus being manufactured by several factories in Shenzhen, China which is considered as the clone capital of the world. Lower quality parts are used on these devices and external and internal physical differences are clearly visible when comparing with an authentic unit. However, the units are designed to use the same software as original AzBox products so they do appear legitimate to the untrained eye.

On the other hand, genuine AzBox Premium HD Plus units are made in Korea and NOT China. We already analysed a fair amount of the counterfeit units sold by unauthorised retailers and we were able to see differences on every single one of them within 5 seconds when comparing with an authentic unit.


Best regards,

PwrSurge
AzBox Canada

[easily confused]

Good point, mountaineer. Why punish the consumer when the manufacturer claims to know who is making the clones. Go after the ones who are producing the illegitimate boxes. A few years ago I bought two boxes from a reputable dealer and they turned out to be clones. It was traced back to neat little scam but he was not in on it and was also a victim. As far as code that will disable these clones, I had a provider dish destroyed back when piracy was in full force and Bell TV issued an ECM. My legitimate sub box was fried and their response was, oh well. Haven't had a sub since. I still say it should be up to the manufacturers to go after to clone makers. hy not notify the feds and have the shipments stopped when they arrive in North America?

[Costactc]

Please be advised that counterfeit AzBox Premium HD Plus units are now being manufactured by several companies in China. These companies include but are not limited to:

"http://www.alibaba.com/product-gs/593696188/NEW_Azbox_Premium_HD_Plus_latest.html"]Shenzhen Manruta Technology Co., Ltd., Shenzhen, Guandong, China

"http://www.alibaba.com/product-gs/565138497/AZbox_premium_hd_plus_az_box.html"]Shenzhen Hua Gang Electronics Co., Ltd., Shenzhen, Guandong, China

"http://www.alibaba.com/product-gs/526026809/DVB_S2_Azbox_premium_HD_plus.html"]Shenzhen Splendid Electronics And Plastics Co., Ltd.,Shenzhen, Guandong, China

As genuine AzBox Premium HD Plus units were manufactured in Korea, all the above companies from China are producing AzBox clones. Shortly after these companies began producing counterfeit AzBox units, the following

 "http://unauthorised.azbox.ca"]

unauthorised AzBox retailers began to appear in the Canadian market.

"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=1"]Worldwide Satellites [B]http://www.worldwidesatellites.com[/B]

7222 Torbram Rd. Unit 16, Mississauga, ON

"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=2"]GO Satellite [B]http://www.gosatellite.com[/B]

B3-1410 Parkway Blvd #16, Coquiltlam, BC

"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=3"]

Incredible Entertainment [Only registered and activated users can see links. ]
106 - 13569 76th Ave., Surrey, BC

"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=4"]"watching-tv and accessories" eBay store

[Only registered and activated users can see links. ]
eBay ID: tv-watcher - Gloucester, ON
Store now shut down by eBay

"http://www.azbox.ca/cfm/azbox/unauthorised_info.cfm?id=4"]Research Electronics

[Only registered and activated users can see links. ]
100 Frobisher Dr. Unit # 12, Waterloo, ON

Please note that we are currently analysing AzBox counterfeit products sold by unauthorised retailers in collaboration with OpenSat Lda. and all subsequent firmware releases will include code in order to permanently disable these devices. Also, our newest AzBox products such as the AzBox miniMe are manufactured with a proprietary security dongle installed inside the unit which makes it impossible to counterfeit.

In order to avoid purchasing a counterfeit AzBox unit, we strongly recommend only purchasing AzBox products from

 "http://dealers.azbox.ca"]authorised AzBox Canada dealers

or from Rick's Satellite who is authorised for the U.S. market.

AzBox Canada remains committed in protecting the AzBox brand in the Canadian market by taking several measures up to and including legal action in collaboration with OpenSat Lda. against unauthorised usage of its AzBox trademark and preventing the sale of counterfeit units in the Canadian marketplace.

If you accidentally purchased an AzBox product from any unauthorised retailer listed above,

"http://www.azbox.ca/cfm/azbox/contact.cfm"]

please contact us and we will assist you in going after the unauthorised seller to try and get your money back!


Best regards,


PwrSurge
AzBox Canada

Do me a favour for your future posts, please enclose all live links.

[pwrsurge]

Do me a favour for your future posts, please enclose all live links.

Sorry, was not aware that live links are not allowed here. I have just edited my post again and removed all live links.


Best regards,


PwrSurge
AzBox Canada

[Costactc]

Sorry, was not aware that live links are not allowed here. I have just edited my post again and removed all live links.


Best regards,


PwrSurge
AzBox Canada

Thank you and good info to know about peeps looking to invest in an azbox.