I previously wrote about my grief with an Amazon purchased X2 Premium IV, that bricked after taking the September update...I packed it up and sent it back to Amazon and received a refund.

The X2 tech support was also informed of the incident with an email. They associated my email with the "it bricked after the firmware update" review I had placed on Amazon, and asked me to remove it, and if I supplied them with my full address and phone number, that they would send me a free replacement.

Fair enough.....should I accept and give them a 2nd chance?