Your device should be able to work properly too if you will take the time and steps needed to check it. Longshots are a bad driver or a bad device. The most likely problem for the occasional glitch besides changes in the atmosphere between receiver and transmit tower is a hardware issue between the usb device and antenna. If you are 100 percent positive that there is no hardware problem, and have taken all necessary steps to rule a hardware issue in the antenna system out, then capture the raw stream for 5-10 minutes and send it to Sundtek. It is doubtful that the driver is damaging the stream for you and not for me, but it could happen. Your usb device should be under warranty, but you might want to check all possible items before declaring it defective and returning it. Maybe even try the device on another antenna system besides your own?