GOLDEN MEDIA SPARK TRIPLEX Problem

rodder

Legit VIP
Just got a GOLDEN MEDIA SPARK TRIPLEX all hooked up on tuner 1 c-band when i call for it to change sats on the remote it will not move but if i go to motor set up and change sats it will move ok.
 
using spark with latest firmware i could find 1.2.83 i found that once i set a sat on tuner 1 and save and exit it changes to tuner 2 i got this used from Italy would it be save now to do a factory reset and start over to clean it out.
 
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